Auckland Wheelchair Access Travel

The core of Auckland City is the Auckland CBD, a major financial and commercial centre, surrounded by many suburbs. Auckland is the biggest city in New Zealand, with a population of almost 2 Million people. Auckland Domain, the city’s oldest park, is based around an extinct volcano and home to the formal Wintergardens. Near Downtown, Mission Bay Beach has a seaside promenade. Auckland wheelchair access is of a good standard.

Attractions and Opportunities

Auckland Art Gallery

Auckland Zoo

Elliot Stables

Museum of Transport and Technology

New Zealand Maritime Museum

Sky Tower

Transport

Bus accessibility information

All bus services welcome passengers accompanied by service dogs or disability assist dogs.

Auckland wheelchair access buses constitute around 92% of the fleet. They have super low floors and the ability to kneel to meet the curb, or have wheelchair ramps fitted to allow easy access for wheelchair users.  New buses are being introduced regularly to increase the number of wheelchair access buses in service.

To ensure that there will be a wheelchair access bus on your bus route at the time you wish to travel, we recommend you contact the operator the day before you travel. Find a list of contact numbers.

For guidance only:  Wheelchairs, some mobility scooters and larger style pushchairs can be carried on a bus subject to the following restrictions:

  • Maximum length: 1200mm.
  • Maximum width: 700mm.
  • Maximum weight: 300kg  (combined weight of wheelchair and user).

Please note: for space reasons, buses are unable to carry large mobility scooters and the measurements above should be used for guidance only. For information about carrying pushchairs and prams see Luggage on public transport.

The mobility devices described above are deemed to be for disabled passengers and exclude personal motorised mobility devices, such as Segways, which may not be carried on passenger services.

A row of seats towards the front of most buses is identified as especially available for the elderly or those with access challenges. Please help us make these passengers’ journey easier by allowing them to sit in these seats.

Train accessibility information

All train services welcome passengers accompanied by service dogs or disability assist dogs.

Wheelchair access and mobility scooters on the train

Electric trains are designed with automatic ramps located on the central carriage doors providing a seamless transition between the platform and the train. When boarding, use the middle carriage of each 3 car train or the second and fifth carriage of the 6 car trains.

To assist passengers in wheelchairs, AT Metro are currently rolling out train station platform markings to indicate where to wait on the platform to board the central carriages with automatic ramps. These markings are planned to be completed at all train stations on the Auckland rail network at the end of 2017.

Train station platform markings for wheelchair access

Diesel trains which operate between Papakura and Pukekohe are equipped with wheelchair ramps (board at any door).

Some types of small battery powered mobility scooters may also be carried in off-peak times. 

Mobility scooters and wheelchairs can be carried on the Auckland rail network, subject to the following restrictions:

  • Maximum length: 1350mm.
  • Maximum width: 650mm.
  • Maximum laden weight: 300kg (200kg for diesel trains in service between Papakura and Pukekohe).

The mobility devices described above are deemed to be for disabled passengers and exclude personal motorised mobility devices, such as Segways, which may not be carried on passenger services.

If you require assistance boarding the train or travelling on the train, please ask either the on-board or platform staff.


Ferry

All ferry services welcome passengers accompanied by service dogs or disability assist dogs.

Wheelchairs can be taken aboard most ferries, please check with the ferry operator before travelling. If you require assistance boarding the ferry from a suitable waiting point, please contact the ferry operator to arrange this in advance. If you require assistance while travelling on the ferry, please ask the on-board crew.

Hire Vehicle

Freedom Mobility specialise in Wheelchair Accessible Vehicles and we have rented a van from them and enjoyed the experience. This way you can fully explore the region. Wherever you are travelling in NZ Freedom Mobility have you covered.

Auckland wheelchair access travel

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Cheap flights

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