Wellington Wheelchair Access Travel

Wellington is the capital city and second most populous urban area of New Zealand, with a population of around 500 000. Wellington sits near the North Island’s southernmost point on the Cook Strait. A compact city, it encompasses a waterfront promenade, sandy beaches, a working harbour and colourful timber houses on surrounding hills. From Lambton Quay, the iconic red Wellington Cable Car heads to the Wellington Botanic Gardens. Strong winds through the Cook Strait give it the nickname “Windy Wellington.”

Attractions and Opportunities

Carter Observatory

Civic Square

Museum of Wellington City and Sea

Te Papa National Museum

Weta Workshop

Transport

Wheelchairs and mobility scooters

We are committed to making public transport an easy and convenient experience for people with disabilities.

Space is limited, so wheelchairs or mobility devices are accepted on a first-come, first-served basis as capacity allows. 

Bus

All Metlink buses are wheelchair accessible. However, some mobility devices are not allowed on Metlink buses due to their size and weight.

The following criteria are important:

  • Wheelchairs and mobility devices must not exceed 70cm in width and 90cm in length
  • Wheelchair and mobility device users who are unable to board a service unaided must provide their own helper 
  • The combined weight of either a self-propelled or powered wheelchair and mobility devices and its user must not exceed 250kg
  • Once your wheelchair or mobility device is in the wheelchair area on our vehicles, the brakes must be applied and the power (if applicable) must be switched off

Be aware drivers may not always be able to help you if they have to stay in their seats for safety reasons.

Train

All Metlink train services are accessible to wheelchairs and mobility devices, with allocated parking areas and securing belts.  

Please be aware that:

  • Wheelchair and mobility devices users must provide their own helper if manual lifting and heavy handling of the wheelchair / mobility scooter is required. Train staff will not operate mobility scooters
  • Buses replacing trains can’t always carry wheelchairs or mobility devices;
  • Wheelchairs and mobility devices up to 80cm wide and 130cm long can be conveyed on most services
  • Wheelchairs and mobility devices must be able to turn within a 95cm radius
  • The collective weight of the wheelchair/mobility scooter, passenger and helper on the ramp must not exceed 300kg
  • Once your wheelchair or mobility device is in the wheelchair area on our vehicles, the brakes must be applied and the power (if applicable) must be switched off
  • Wheelchairs and mobility devices must be in a safe and good working condition
  • Luggage and bags must not be attached to the wheelchair/mobility scooter, especially when using the ramp 
  • If you use a folding wheelchair or and mobility device you must be accompanied by enough carers to allow you to travel safely, including getting onto the trains, changing trains where necessary and leaving the train at your destination. Your helper(s) must store the folded wheelchair if necessary
  • Wheelchairs and mobility devices must be secured in the allocated space using the restraints with wheelchair brakes applied. In the case of powered aids, the power is to be switched off

Access

Access to train services is affected by three considerations:

  1. Access from the street to station platforms.
  2. Access from the platform to / from the train ie ramp or hoist access.
  3. Space and availability on the train, ie designated space with restraints.

Some train types are more accessible to people using wheelchairs and mobility scooters than others.  Our ability to provide services to people using wheelchairs and mobility devices differs depending on which line and which train type you are travelling. 

Railway stations

The following railway stations have steps and are not accessible by wheelchair and mobility devices:

  • Awarua Street
  • Takapu Road

These stations may be challenging to access without assistance due to steep ramps:

AvaBox HillEpuniKenepuruNaenaeNgaurangaParemataPomarePoriruaTaitaWingateWoburn 

Buses replacing trains

Buses replacing trains are not always able to carry wheelchairs and mobility devices, particularly when supplied at short notice.

Planned replacements will include at least one wheelchair-accessible bus per train line.

Call the Metlink Service Centre on 0800 801 700 to find out which service is equipped to carry wheelchairs.

Free mobility scooter hire

Wellington City Council and TSB bank are proving a free mobility scooter at New World Metro in Wellington Railway Station to help people get around and enjoy Wellington city.

The scooter is safe and easy to use and trained staff are available to show you how to use it. Anyone over the age of 18 with limited mobility, from wheelchair users to the elderly, can use it to move around the city.

This scooter is one of several available from 12 locations around Wellington city – Find out more on mobility transport and scooter hire (external 

Vehicle Hire

Freedom Mobility specialise in Wheelchair Accessible Vehicles and we have rented a van from them and enjoyed the experience. This way you can fully explore the region. Wherever you are travelling in NZ Freedom Mobility have you covered.

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