Hobart is the capital of Australia’s island state of Tasmania. Hobart lies on the River Derwent. Enjoy the city’s fashionable Salamanca Place, old sandstone warehouses host galleries and cafes. Hobart wheelchair access is quite good, despite a number of historical buildings constructed long ago (before modern standards). Nearby is Battery Point, a historic district with narrow lanes and colonial-era cottages. The city’s backdrop is 1,270m-high Mount Wellington, with sweeping views and hiking and cycling trails. Hobart wheelchair access is good with many options for disability travel.
Metro Tasmania timetables feature a wheelchair icon to indicate wheelchair accessible services on each route. If you require more information about Hobart wheelchair access buses or anything else relating to services for those with a disability you can phone our Customer Service Hotline on 13 22 01 between the hours of 7am-7pm Monday to Friday. From 2 December 2017 – 24 March the hotline will also be available 9.30am to 2pm on Saturdays.
If you are deaf or have a hearing or speech impairment, contact us through the National Relay Service using one of the following options:
Phone 12 36 77 then ask for 13 22 01
Speak and Listen users phone 1300 555 727 then ask for 13 22 01
Internet relay users can connect to the National Relay Service by clicking here then asking for 13 22 01
If you require information outside of these hours, call Metro’s after-hours disability information line on 6233 4225. Metro’s Operations Officers are required to staff this line after hours and on weekends and will be able to provide you with assistance. This line is specifically for disability information enquiries.
Hobart Maxis Tasmania fleet consists of 5 LDV Simca and 9 Toyota Hiace Commuter vehicles, specialising in the transport of wheelchair reliant and special need customers through out Tasmania.
City centre mobility map
The City of Hobart city centre mobility map provides information about disabled access parking zones and toilets, steep gradients and rest spots around Hobart.
Darwin is the capital of the Northern Territory and a gateway to the unique Kakadu National Park. The city’s waterfront area has several beaches and green areas like Bicentennial Park. Also near the water is the Museum and Art Gallery of the Northern Territory, displaying Southeast Asian and Pacific art, plus a pearling lugger and seafaring vessels. Darwin wheelchair access is good, but those who feel the heat and/or have trouble breathing are well advised to avoid summer and visit between May and October.
As well as markets, crocodiles and cruises, Darwin has strong Aboriginal cultures, as evidenced by the array of languages spoken in the streets, and the vibrant Aboriginal art that fills the city. Darwin is treasured country to its traditional owners, the Larrakia people, who are prominent and active members of the local community. The city’s proximity to Asia means you’ll also find strong Asian influences, especially in the energetic food scene and night markets. So Darwin is both modern and multicultural, boasting a population made up of people from more than 60 nationalities and 70 different ethnic backgrounds. Consequently, the city is characterised by its many exciting cultural festivals and weekly food and craft markets.
Darwin has evolved from its days as a laid back frontier town and while it still retains its relaxed charm, it has become a sophisticated city. Many visitors are surprised to find that it has accommodation, eateries, clubs, pubs, museums and other amenities that are equal to what you’ll find in the southern cities.
Darwin disability access public buses have an easy-access low floor and are fitted with ramps that provide access for standard wheelchairs and lightweight mobility aids. These buses have all of the following:
a driver activated manual ramp
footpath ‘kneeling’ action to bring the floor closer to ground level and reduce the angle between the floor and the footpath, improving wheelchair and pram access
handrails and bus stop button to assist the mobility of passengers with a disability
room for two wheelchairs or prams in the priority seating areas
a special button in the priority seating area to enable those with limited upper body strength to signal when it is their stop
skid-resistant flooring in the priority seating area to reduce the amount of movement of wheelchairs while the bus is in motion.
Before using a public bus, you must check whether your wheelchair or mobility aid meets the size restrictions. Find out more about buses and mobility aids.
Adelaide is the capital city of the state of South Australia, and the fifth-most populous city of Australia, with an estimated population of 1,333,927. The city was named in honour of Adelaide of Saxe-Meiningen, queen consort to King William IV, Founded in 1836, Adelaide was the planned capital for a freely-settled British province in Australia. Colonel William Light, one of Adelaide’s founding fathers, designed the city and chose its location close to the River Torrens, in the area originally inhabited by the Kaurna people. Light’s design set out Adelaide in a grid layout, interspaced by wide boulevards and large public squares, and entirely surrounded by parklands. It has been noted for early examples of religious freedom, a commitment to political progressivism and civil liberties. The city of Adelaide promotes ‘events tourism’ and people with disabilities frequently travel to events such as cricket at the Adelaide Oval and arts events such as the Adelaide Fringe and the World Music Festival. Adelaide wheelchair access is very good.
Adelaide has been known as the “City of Churches” since the mid-19th century, referring to its diversity of faiths rather than the piety. The churches and gardens in the city are magnificent attractions for disability travel as well as non-disabled visitors.
Adelaide wheelchair access buses will stop at each of the timetabled city stops/zones within the CBD. For all other stops, just hail the bus. For customers who use a white cane or are accompanied by an assistance dog, the driver will stop and announce the bus route number. Reflective Ticket Wallets are issued to passengers who have a physical disability that is not obvious as they do not use a mobility device. These wallets enable you to indicate to approaching drivers that you require the ramp to be deployed in order to board bus. You can request a reflective ticket wallet through the Adelaide Metro InfoLine and it will be posted to you. If you require a ramp to board, you can request this. However you must be independently able to board or travelling with a companion who can assist you.
Where to wait for a train or tram and how to board
Train platforms have a boarding patch (indicated by a large painted white-on-blue International Symbol for Access) where you should wait for assistance from the driver or Passenger Service Assistant (PSA). These boarding points are located at the point where the first door of the leading car will stop. Also, in some cases you may be able to board directly as there may be no step or large gap. However If assistance is required the driver or PSA will be available to deploy the access ramp. At Adelaide Railway Station when you enter the accessible gate, the Customer Service Officers manning the gate can arrange for boarding assistance on request.
Reflective Ticket Wallets are issued to passengers who have a physical disability that is not obvious as they do not use a mobility device. These wallets enable you to indicate to approaching drivers that you require the ramp to be deployed in order to board the train or tram. Make sure you request a reflective ticket wallet through the Adelaide Metro InfoLine and it will be posted to you.
Trams platforms have a boarding patch (indicated by a large painted white-on-blue International Symbol for Access) where you should wait for assistance when the tram is due from the driver or Passenger Service Assistant (PSA). These boarding points are located at the point where the first door of the leading car will stop. In some cases you may be able to board directly as there may be no step or large gap, but if assistance is required the driver or a PSA will be available to deploy the access ramp.
Please note that all tram stops are accessible except for the City South stop.
When funding is available the City South Tram stop will be reconfigured to provide better accessibility and amenity for our customers.
When using a ramp to board a bus, train or tram
Position your mobility aid with wheels straight so you can ‘drive on’ via the ramp through the vehicle doorway. Ensure the stability brakes on of your mobility aid and safety for you and staff by keeping the wheels straight and not turning on the ramp.
Where to position onboard vehicles
All the Metro Adelaide wheelchair access vehicles have priority seating and allocated spaces. See the fact sheet for locations of these areas on the Accessibility and Disability page.
Perth, the capital of Western Australia, is where the Swan River meets the southwest coast. Sandy beaches line Perth suburbs, and the huge, riverside Kings Park and Botanic Garden on Mount Eliza offer sweeping views of the city. The Perth Cultural Centre houses the state ballet and opera companies, and occupies its own central precinct, including a theatre, library and the Art Gallery of Western Australia. Perth wheelchair access is quite good. The public infrastructure and new buildings in Perth encourage disability travel and nearly all attractions have good wheelchair access. Public transport in Perth is also quite good with wheelchair access now the norm.
Perth’s King Park is one of the biggest city parks in the world. It iw bigger than Central Park in New York City and is right in the heart of Perth. It grants epic views of the Swan and Canning rivers and the skyscrapers perched on their banks. There are incredibly tall white-trunked trees line the entrance road to this inspiring patch of green, which has a treetop bridge, bushland trails, manicured gardens and cafés. This park is definitly worth a roll through, as you can spend half a day there.
All buses that operate on the Transperth bus network are fully accessible. These buses are able to kneel to the kerb, lowering the step to make it easier for passengers to board as well as having built in ramps that can extend to the kerb for those who need it, including passengers with wheelchairs, prams or mobility devices.
Each accessible bus has fold up chairs with space for two wheelchairs, prams or mobility devices. While all Transperth bus routes are serviced by fully accessible buses, not every bus stop on the network is accessible.
All trains have clearly marked spaces for wheelchairs near the doors.
All stations have audio induction loops at Help Points to help hearing aid users.
The Ticketing Information and Communication (TIC) boxes at many train stations provide visual information about train arrivals and departures.
Brisbane is the capital of the state of Queensland with a population of over 2 million people. This makes it the third-largest city in Australia. Located on its South Bank cultural precinct are the Queensland Museum and Sciencentre, with noted interactive exhibitions. Another South Bank cultural institution is Queensland Gallery of Modern Art, which is among Australia’s major contemporary art museums. Brisbane wheelchair access to South Bank and surrounding attractions is very good. Wheelchair access throughout the city is of a high standard, so there is a real opportunity to explore the place.
Council offers the visually impaired passenger telephone service to passengers with visual impairment that may require assistance to access a Council bus service. To use this service please contact Council on 07 3403 8888 and provide the location, route and time of the service you intend to catch.
Accessible taxis are available across south east Queensland and many regional centres. Often these are maxi taxis that can carry one mobility scooter (provided it can be secured in the vehicle) or two wheelchairs.
How to book an accessible taxi
Hail: flag down a vacant accessible taxi (when their ‘taxi’ light is on)
Taxi rank: queue at a taxi rank with a rank marshal and request an accessible taxi
Telephone booking: to ensure priority over general and group bookings, advise that the taxi is to transport a person who uses a wheelchair or mobility scooter. Some operators have a priority telephone number for ordering wheelchair accessible taxis. Consult the Yellow Pages for contact details of taxi operators.
The maxi taxi booking fee is not charged if the taxi hire involves a person using a wheelchair or mobility scooter.
Number of passengers
Accessible taxis can usually carry:
1 wheelchair and 8 other passengers at one time
2 wheelchairs and 5 other passengers at one time.
The available space for wheelchairs and mobility scooters in maxi taxis is usually 130cm by 80cm, with a door height of 140cm. The following measurements provide a guide:
Maximum width of mobility aid: 75cm
Maximum height of mobility aid: 130cm
Maximum combined weight of mobility aid and operator: 300kg.
Brisbane River – CityCat: All CityCat ferries are fully accessible, with four spaces for wheelchairs and mobility scooters on each vessel. CityHopper and Cross River Ferry services are not accessible.
Southern Moreton Bay Island passenger ferry services: All Bay Island Transit ferry services have two allocated spaces for wheelchairs and mobility scooters.
Melbourne is the capital city of the state of Victoria, which is Australia’s second biggest state. Melbourne occupies most of the coastline of Port Phillip Bay. It spreads into the hinterlands towards the Dandenong and Macedon ranges, Mornington Peninsula and Yarra Valley. The wider Melbourne area has a population of around 5 million people. Melbourne wheelchair access if of a high standard, with the city being home to many accessible attractions. The city is home to many of Australia’s best-known cultural institutions, including in the the Melbourne Cricket Ground, the National Gallery of Victoria and the World Heritage-listed Royal Exhibition Building. It is also the birthplace of Australian impressionism, Australian rules football, the Australian film and television industries and Australian contemporary dance. More recently, it has been recognised as a UNESCO City of Literature and a global centre for street art, live music and theatre. Melbourne wheelchair access is first class by world standards with disability access promoted.
Today Melbourne is known for its coffee and laneway cafes. These cobbled laneways can be found from intersections, underpasses and gaps between buildings. Al fresco eateries, one-off shops and cosy little bars all nestle side-by-side in laneways threading throughout the city.
Melbourne Laneways are often the place to find colourful murals and tasty coffee.
We particularly enjoyed the murals in the ‘grunge chic’ Hosier Lane. Located off Flinders Street this laneway has a gallery of evolving street art that’s earned it a place in the guidebooks. If you’re looking to take some ace pics, arrive early so that you don’t need to wait and can take some awesome pictures. The cobblestones are a nuisance, but just go slowly and you should be fine.
Australian Centre of The Moving Image
The Australian Centre for the Moving Image (ACMI) is a world first, state-of-the-art facility for exhibiting, promoting and preserving Victorian, Australian and international screen content,
Dame Edna Everage
including film, television, games, video and digital media. ACMI is a museum, a library, an arts centre, a gallery, an education centre and a studio. Located at Federation Square, ACMI has excellent disability access.
There was an amazing large and diverse range of historical and contemporary cinema everything from a replica of Mad Max’s car to Dame Edna Everage. It was a joy to re-live important moments from Australian history in TV and cinema, with material from everything from documentaries to television dramas. We thoroughly enjoyed ACMI. The wheelchair access was excellent and the staff helpful.
The Queen Victoria Market
The Queen Victoria Market has good access and it is well worth spending half a day there.
Also known affectionately as ‘Vic Market’ or ‘Queen Vic’, the Queen Victoria Market has been the heart and soul of Melbourne for more than a century.
This historic landmark spread over two city blocks, it’s a vibrant and bustling inner-city Market where you can shop for everything from Australian fruit and vegetables, and local and imported gourmet foods, to cosmetics, clothing and souvenirs.
Their Night Market runs seasonally over Summer and Winter, Wednesdays from 5pm.
Must see attractions
Old Melbourne Gaol
The Eureka Skydeck is a great introduction to Melbourne. Located in Southbank, the Skydeck allows you to get a magnificent view of the city so you can get a sense of where things are.
The National Gallery and the Melbourne Museum are simply ‘must see’ attractions you should not miss out of while you are in Melbourne.
Other attractions to visit include Southbank, Melbourne Zoo, Melbourne Aquarium, St Paul’s Cathedral, Fitzroy Gardens, The Docklands and the Melbourne Star Observation Wheel.
Melbourne wheelchair access starts at the airport. The airport has excellent disabled access around the airport, including within the terminals, as well as in the car parks and pick up/drop off zones. They have a comprehensive guide to disabled access at Melbourne Airport inm their download our Disabled Access Facilitation Plan but most the information you will need is available on this page of their website.
Melbourne is the only city in Australia which retains a network of trams. There are more than 400 accessible stops across the whole tram network to complement low floor trams. Trams share road space on most Melbourne thoroughfares. Services run regularly from 5.00am to midnight Monday to Thursday, and to around 1.30am Friday and Saturday nights. On Sunday, trams run 7.00am to 11.00pm. Many tram services link to bus and train routes. Plan your trip with Public Transport Victoria’s journey planner
There are wheelchair access busses, but if you are visiting the city area, we recommend using the trams. They have access and will get you around the city free of charge.
Sydney is the state capital of New South Wales and the biggest city in Australia. Located on Australian east coast, Sydney extends about 70 km on its periphery towards the Blue Mountains to the west, Hawkesbury to the north, and Macarthur to the south. The city’s estimated metropolitan population is 6 Million. Sydney wheelchair access is very good at new locations such as Darling Harbour and it is even worth visiting the historic ‘The Rocks’ district if you can handle some bumps as you traverse the cobblestone pathways and alleys in this location. Sydney wheelchair access is good, with very a high standard of disability access to most of the high profile attractions.
The Sydney Opera House has first rate disability access. They run accessible tours and offer Auslan interpreting, low vision access, relaxed performances, closed captioning and audio descriptions on select performances. There are workshops and performances created especially for those with a disability such as audio-described tours of Vivid LIVE and Oddysea: a highly specialised interactive theatre experience for young people with special needs, including multiple disabilities.
Sydney wheelchair access buses display the international wheelchair symbol. These buses include ramps and kerbside kneeling technology to provide easier boarding. Priority seating and extra room inside allow for a more comfortable journey. As all buses are not accessible, passengers are advised to visit the Transport Info website or call 131 500 to check which services best suit your needs.
All ferries are accessible. However, some wharves have stairs that mean restricted access for disability travel. Accessible wharves have level or ramped access to allow passengers of all abilities to board easier. The Transport Info website has information about accessible wharves. You can also call 131 500 for more information.
Some train stations have stairs that mean restricted access. However, all trains are accessible. Boarding ramps are available to help people using mobility aids. Just ask one of the station staff to help you board the train and let them know your destination.
Taxis can be hailed at legal parking zones on-street or at designated taxi ranks. Some taxi ranks are supervised on Friday and Saturday nights. These ranks are secure until 5am Saturday and until 2am on Sunday.
People who carry an Australian subsidy voucher or card are entitled to a taxi fare subsidy. There is no ‘lift’ fee for taxis in NSW. Ramps providing wheelchair access have been provided at 10 key taxi ranks around Sydney.
Cairns wheelchair access is fairly good for the disabled tourist. It does not have the cobblestone and heritage buildings that are the hallmark of so many European destinations. as a result the vast majority of the built environment in this pacific rim city has been constructed over the last one hundred years. The city is very flat and this absence of hills enhances Cairns wheelchair access with flat pathways in many areas.
Cairns is a tropical city. People who have disabilities that affect their capacity to control their temperature would be best advised not to visit during the November to March period. Rising temperatures during this period combined with increases due to climate change make it hard to leave an air conditioned hotel. It is a popular destination during the drier and cooler months from May to October.
Cairns Regional Council’s Access for All Directory has a comprehensive list of Cairns wheelchair access to accommodation, services and facilities. They hope it will make planning your trip to our region less stressful and more enjoyable.
For more information on Cairns Wheelchair Access and to plan your holiday to Tropical North Queensland, visit the official tourism website for Cairns and Great Barrier Reef. You can email the Cairns and Tropical North Visitor Information Centre at firstname.lastname@example.org or telephone them on (07) 4051 3588.
There are a great range of restaurants, shopping and level walkways to explore. Tours to the Great Barrier Reef and islands also depart from Cairns.
Cairns is level but if you are using a wheelchair as your main mode of transport I would suggest trying to book accommodation no further than 3 blocks back from the Esplanade. This will mean you are within a comfortable walk/wheel to some of the local attractions.