Zurich is the largest city in Switzerland and the capital of the canton of Zürich. It is located in north-central Switzerland at the tip of Lake Zürich. The municipality has approximately 409,000 people and the Zürich metropolitan area has 1.83 million. Permanently settled for over 2,000 years, Zürich was founded by the Romans, who, in 15 BC, called it Turicum. However, early settlements have been found dating back more than 6,400 years ago. The official language of Zürich is German, but the main spoken language is the local variant of the Alemannic Swiss German dialect, Zürich German. Zürich is a hub for railways, roads, and air traffic. Both Zürich Airport and railway station are the largest and busiest in the country. Zurich wheelchair access is of a high standard and disability travel does not represent the challenge it does in some other cities.
Where the step up onto a bus is too high or there’s no lift at a station, travelling on public transport becomes a challenge for passengers with limited mobility. Low-floor vehicles and disabled-friendly transport stops allow people to travel without barriers.
First choice: The online timetable
The simplest way to plan your journey is on the Internet. The online timetable and ZVV timetable app for iPhone and android mobile devices take account of barrier-free requirements, even at the journey planning stage. The function is under «Option».
Take advantage of our low-floor vehicles: Information on accessibility for disabled persons at stops and in stations and vehicles is available in the low-floor network plans for the S-Bahn and tram network of the city of Zurich.
Please note that information on vehicles in the online timetable and the ZVV app is based on up-to-the-minute planning data. Where operations are disrupted, it may not be possible to provide low-floor vehicles in service, contrary to our schedules. For up-to-date information on the deployment of low-floor vehicles, please call ZVV Contact on 0848 988 988.
Athens is the capital and largest city of Greece. Athens dominates the Attica region and is one of the world’s oldest cities, with its recorded history spanning over 3,400 years and its earliest human presence starting somewhere between the 11th and 7th millennium BC. A center for the arts, learning and philosophy, home of Plato’s Academy and Aristotle’s Lyceum, it is widely referred to as the cradle of Western civilization and the birthplace of democracy. In modern times, Athens is a large cosmopolitan metropolis and central to economic, financial, industrial, maritime, political and cultural life in Greece. Athens is the 6th most populous capital city of the EU with a population of 3.8 million people. Athens is also the southernmost capital on the European mainland. ccessible transportation in Athens is as good or better than any major city in Europe.
The heritage of the classical era is still evident in the city, represented by ancient monuments and works of art, the most famous of all being the Parthenon, considered a key landmark of early Western civilization. The city also retains Roman and Byzantine monuments, as well as a smaller number of Ottoman monuments. Athens is home to two UNESCO World Heritage Sites, the Acropolis of Athens and the medieval Daphni Monastery.
Copenhagen is the capital and most populous city of Denmark. As of July 2018, the wider urban area of Copenhagen had a population of juist over 2 million. The city is located on Amager, and is separated from Malmö, Sweden, by the strait of Øresund. The Øresund Bridge connects the two cities by rail and road. Originally a Viking fishing village established in the 10th century in the vicinity of what is now Gammel Strand, Copenhagen became the capital of Denmark in the early 15th century. Beginning in the 17th century it consolidated its position as a regional centre of power with its institutions, defences and armed forces. Since the turn of the 21st century, Copenhagen has seen strong urban and cultural development, facilitated by investment in its institutions and infrastructure. The city is the cultural, economic and governmental centre of Denmark; it is one of the major financial centres of Northern Europe with the Copenhagen Stock Exchange. Copenhagen wheelchair access travel is a joy to behold. Copenhagen is one of the most bicycle-friendly cities in the world, so this provides wheelchair access for athletic paraplegics or those of us who use motorised wheelchairs. The high standard of disability travel is further enhanced by accessible public transport (see below).
A cycle superhighway is a cycle route, where the commuters’ needs have been given the highest priority – providing a smooth ride with fewer stop and increased safety. The main purpose of the cycle superhighways is to create better conditions for cyclists, and to connect work-, study- and residential areas, making it a lot easier for commuters to bike to and from work instead of taking a car. Furthermore, the cycle superhighways run near stations making it attractive to combine cycling with public transportation.
Commuting by bike is the fastest, easiest, most healthy and environmentally friendly way to get around the cities of Denmark.
Nine out of ten people in Denmark own a bike
Danes cycle 1.6 km a day on average
Cycling accounts for a quarter of all personal transport in Denmark for distances of less than five kilometres
All metro stations are easily accessible and are all equipped with either elevators or lifts.
You will find a manual wheelchair ramp by the middle doors in all Copenhagen city buses. As the access ramp is not automatic, assistance is needed when entering the bus. Please observe that the driver is not allowed to leave the driver’s seat and can not provide personal assistance with getting on and off the bus. Mobility scooters are not accepted onboard city buses
Oslo is the capital and most populous city of Norway. Founded in the year 1040 as Ánslo, and established as a kaupstad or trading place in 1048 by Harald Hardrada. Oslo is the economic and governmental centre of Norway. The city is also a hub of Norwegian trade, banking, industry and shipping. It is an important centre for maritime industries and maritime trade in Europe. The city is home to many companies within the maritime sector, some of which are among the world’s largest shipping companies, shipbrokers and maritime insurance brokers. Oslo is a pilot city of the Council of Europe and the European Commission intercultural cities programme. Fortunately, Oslo wheelchair access is very good. There are many good hotels with disability access and wheelchair travel is not as restricted as remains the case in many other less progressive cities.
Stockholm is the capital of Sweden and the most populous urban area in the Nordic countries. The city stretches across fourteen islands where Lake Mälaren flows into the Baltic Sea. The area has been settled since the Stone Age, in the 6th millennium BC, and was founded as a city in 1252 by Swedish statesman Birger Jarl. It is also the capital of Stockholm County. Stockholm is the cultural, media, political, and economic centre of Sweden. It hosts the annual Nobel Prize ceremonies and banquet at the Stockholm Concert Hall and Stockholm City Hall. One of the city’s most prized museums, the Vasa Museum, is the most visited non-art museum in Scandinavia. The Stockholm metro, opened in 1950, is well known for the decor of its stations; it has been called the longest art gallery in the world. Stockholm wheelchair access travel is much more enjoyable, as a result of the high level of service provided. We encourage disability travel to this city, but if you feel the cold, avoid visiting in the winter months. You can see so much of this city by walking or rolling around. Provided you pick a central location to stay, transport should not be a problem at all.
Stockolm’s Lokaltrafik AB (the Stockholm Public Transport Company, or SL in short) has an accessibility guarantee in place to help travelers with disabilities should anything unforeseen happen. Basically, this guarantee means that SL will help you to reach your destination or an alternative station where you can continue your travel.
The guarantee is valid for stations, lines and travels that SL has explicitly communicated are supposed to accommodate all travelers.
Some examples of how the accessibility guarantee could be applied:
You’re dependent on a functioning elevator or escalator to reach the platform. If the escalator or elevator is out of order on your station SL will help you reach an alternative station.
You are dependent on the station’s automatic information system to call out the right announcements. If the automatic information system is out of order or if a malfunctioning system makes you take the wrong train, SL will help you reach your destination.
You are dependent on the trains and busses automatic information system to call out the right announcements. If the automatic information system is out of order or if a malfunctioning system makes you get off at the wrong station, SL will help you reach your destination.
You are dependent on a bus having a ramp or a low step. If the buss you are trying to board lacks a low step or has a malfunctioning ramp, SL will help you reach your destination.
If you feel like the accessibility guarantee applies to your situation you can call SL’s customer support at +46 20 120 20 22 or send a text message to +46 70 256 46 81. You can also ask any of SL’s station personnel for help.
Important note: The lines of Roslagsbanan, Nockebybanan and Saltsjöbanan are not covered by the accessibility guarantee.
Dublin is the capital of, and largest city in, Ireland. It lies on the east coast of Ireland, at the mouth of the River Liffey. The population of the Greater Dublin area is 2 million. The city expanded rapidly from the 17th century and was briefly the second largest city in the British Empire. Following the partition of Ireland in 1922, Dublin became the capital of the Irish Free State, later renamed Ireland. Dublin is a historical and contemporary centre for education, the arts, administration and industry. Dublin wheelchair access is good and improves every year, with new buildings constructed according to modern European access standards. These contemporary standards ensure wheelchair access and make disability travel much more agreeable. Disability travel in Dublin is a welcomed part of this modern, inclusive European city.
The main provider of bus services in Dublin, the publicly-owned Dublin Bus, uses low-floor, wheelchair-accessible buses on all its routes (including its Dublin Airport bus service, Airlink.)
Additionally, Dublin Bus runs a travel assistance scheme to help those with a mobility impairment to travel around Dublin using either bus, train or tram. An assistant can accompany you the first few times you travel, and give you advice on planning a journey.
The Travel Assistance Scheme is free and is for people aged 18 or over. You can use it Monday to Friday between 08:00hrs and 18:00hrs. To find out more about this service, phone (01) 703 3204 or email firstname.lastname@example.org.
More information about accessibility is available on the Dublin Bus website, or you can call the company’s Access Officer on (01) 703 3204 with any queries you may have.
Recently the Government decided to privatise some Dublin bus routes, outsourcing several Dublin bus routes to a UK company called Go-Ahead. This company’s buses are wheelchair accessible too, but it is unclear as to what direct assistance they provide to wheelchair users. So if you require mobility assistance, we advise contacting the company on 1850 80 40 71 or emailing email@example.com.
Bus Eireann is Ireland’s main provider of long-distance coach services, many of which operate in the Greater Dublin area. Although many of its services are fully wheelchair accessible, not all are, so it is advisable to contact the company in advance of travel if you have a mobility impairment. Its customer number is 1850 836 611.
There are several private companies that operate bus services within the Greater Dublin area, but not all provide fully accessible travel. A full list of operators can be seen on Transport for Ireland’s accessible travel web page (click the ‘bus’ option) — in most cases, you will need to contact the operator in question in advance of travel to find out what your options are.
Trains in Dublin are wheelchair accessible, as are most of the stations. Staff can usually assist with the boarding of trains via the provision of wheelchair ramps too.
However, depending on station staffing levels, help is not always at hand. Irish Rail therefore ask those with a mobility impairment to contact them in advance of travel to ensure that full support with your journey is provided. You can do so by emailing firstname.lastname@example.org or calling (01) 836 6222 (Monday – Friday 08:30-18:00hrs excluding public holidays).
For a quick idea of which stations may cause issues for those with a mobility impairment, you can download the Dublin train map. The stations marked with a steps icon on the map are not step or gate free. For more detailed information about station accessibility, including the operational status of lifts and wheelchair ramp availability, you can check Irish Rail’s travel information web page. Use the ‘Find a Station’ box to search for a station, and then click ‘Accessibility and Station Access.’
Dublin’s tram system, ‘Luas,’ has been designed to be fully accessible and it is the easiest mode of transport in Dublin to use if you have a mobility impairment.
If you would like assistance with your journey you can contact Luas Customer Care at 1850 300 604 or email email@example.com. The Luas team will advise you on your travel and arrange for a member of staff to accompany you on your journey should you wish.
Milano in northern Italy is the second-most populous city in Italy after Rome. The wider Milan metropolitan area, known as Greater Milan, is a polycentric metropolitan region that extends over central Lombardy and eastern Piedmont and which counts an estimated total population of 7.5 million. Milan served as capital of the Western Roman Empire from 286 to 402 and the Duchy of Milan during the medieval period and early modern age. The city has been recognized as the world’s fashion and the design capital thanks to several international events and fairs, including Milan Fashion Week and the Milan Furniture Fair. Milan wheelchair access meets modern European standards. The city hosts numerous cultural institutions, academies and universities, with 11% of the national total enrolled students. Milan is the destination of 8 million overseas visitors every year, and is a popular disability travel destination. Visitors are attracted by its museums and art galleries that boast some of the most important collections in the world, including major works by Leonardo da Vinci.
Linate Airport and Malpensa Airport are completely accessible to disabled people and have fully equipped toilets. A Reception and an Assistance Centre for disabled passengers, called “Sala Amica”, is available at both airports.
Milan has two important stations: Central Station (Piazza Duca d′Aosta) and Garibaldi Station (Porta Garibaldi). The Italian railways net is well equipped to help people with disabilities. More than 150 Italian railway stations have a reception service for disabled travellers and about 900 Eurostar trains have coach for them, but this service must be booked at least 24 hours in advance. Central Station is the main station of the city and its ticket office and waiting rooms are accessible for disabled people, the WC is equipped and a lift connects the ticket office to the platforms. Also the second station, Garibaldi Station, offers assistance services for disabled people. For more information go to the official Trenitalia website.
Rome’s history spans 28 centuries, making it one of the oldest continuously occupied sites in Europe. The city’s early population originated from a mix of Latins, Etruscans, and Sabines. Eventually, the city successively became the capital of the Roman Kingdom, the Roman Republic and the Roman Empire, and is regarded as the birthplace of Western civilization and by some as the first ever metropolis. Beginning with the Renaissance, almost all the popes since Nicholas V (1447–1455) pursued over four hundred years a coherent architectural and urban programme aimed at making the city the artistic and cultural centre of the world. In this way, Rome became first one of the major centres of the Italian Renaissance, and then the birthplace of both the Baroque style and Neoclassicism. Famous artists, painters, sculptors and architects made Rome the centre of their activity. Rome wheelchair access is good, not great, but good. The historic nature of the city imposes many access restrictions, but it is those same historic aspects that motivates much disability travel to this city of history and legend.
Central Station is “Roma Termini”. It was recently reorganized to be modern and adequate for the requirements of large and various customers. The station is placed in a central zone and it is very well connected with the old town centre and with the most important tourist attractions of the city.
The station has a service center called CAD ( Assistance Center for Disabled Travellers). CAD can provide you with ticket information as well as the reservation of handicap seats in the train. Moreover you can request for personal assistance to help you get in/out of a train and/or the station, take you to a connecting train and take you up or down the stairs in wheelchair lifters or elevators. For more information:
Ferrovie dello Stato–Information bureau 147888088
Ferrovie dello Stato–Lost property office 0647306682
Ferrovie dello Stato–Disabled Assistance Centre Roma Termini 064881726
Ferrovie dello Stato– Roma Termini Telephone device for the hearing impaired DTS 0647306245
Ferrovie dello Stato– Disabled Assistance Centre Roma Ostiense 0647305066
Ferrovie dello Stato– Disabled Assistance Centre Roma Tiburtina 0647307184
If you need to reserve a taxi, here are the numbers to call:
Cosmo la Capitale 064994
Some of Rome’s busses are accessible, and unfortunately they only run on a few routes. Also much of Rome’s city centre has very narrow streets that busses are not able to drive on. The accessible busses have a ramp that the driver can extend to reach the curb. Get the driver’s attention as the bus approaches or press the blue button shown in the image on the right. When you want to get off the bus, press the button in the space next to the wheelchair spot. Read more https://www.sagetraveling.com/Getting-around-Rome-with-a-Disability
St Petersburg is Russia’s second-largest city after Moscow, with the Saint Petersburg agglomeration having a population of around 7 million. It is an important Russian port on the Baltic Sea. Situated on the Neva River, at the head of the Gulf of Finland on the Baltic Sea, it was founded by Tsar Peter the Great on 27 May 1703. Saint Petersburg is one of the most modern cities of Russia, as well as its cultural capital. The Historic Centre of Saint Petersburg and Related Groups of Monuments constitute a UNESCO World Heritage Site. Saint Petersburg is home to the Hermitage, one of the largest art museums in the world. Many foreign consulates, international corporations, banks and businesses have offices in Saint Petersburg. St Petersburg wheelchair access is improving, however travelers with disabilities, especially those in wheelchairs, are likely to encounter some difficulties. Most churches and museums have no wheelchair access, although the Hermitage and the Russian Museum are honorable exceptions.
Public transport is also problematic, with no wheelchair access to buses or trams, and no elevator service on the metro. Also, bear in mind that stops are far apart, especially in the suburbs, so if your walking capabilities are limited be sure to check distances in advance.
Moscow is the capital and most populous city of Russia, with 13.2 million residents within the city limits and 17 million within the urban area. Moscow is the northernmost and coldest megacity and metropolis on Earth. It is home to the Ostankino Tower, the tallest free standing structure in Europe; the Federation Tower, the second-tallest skyscraper in Europe; and the Moscow International Business Center. The city is well known for its architecture, particularly its historic buildings such as Saint Basil’s Cathedral with its colourful architectural style. With over 40 percent of its territory covered by greenery, it is one of the greenest capitals and major cities in Europe and the world, having the largest forest in an urban area within its borders—more than any other major city. Moscow wheelchair access is average by modern western standards, despite the city being the seat of power of the Government of Russia. The Kremlin, a medieval city-fortress that is today the residence for work of the President of Russia. The Moscow Kremlin and Red Square are also one of several World Heritage Sites in the city, making disability travel to the city well worth the effort.